Terms and conditions of service for registered users

Our terms

  1. These terms
    1. What these terms cover. These are the terms and conditions on which we allow you to set up an account on our website, www.citeab.com (our site) , and on which we provide services to you, the registered user, through our site.
    2. Why you should read them. Please read these terms carefully before you submit your registration to us. These terms tell you who we are, how we will provide the services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you have any query about these terms, please contact us to discuss.
    3. Are you a business user or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:
      • You are an individual.
      • You are using the services on our site wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
    4. If you are a business user, this is our entire agreement with you. If you are a business user these terms constitute the entire agreement between us in relation to your account and the services provided through our site. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms, and that you shall have no claim for innocent or negligent misrepresentation based on any statement in this agreement.
  2. Information about us and how to contact us
    1. Who we are. We are CiteAb Limited, a limited company registered in England and Wales. Our company registration number is 08530854 and our registered office is at 14 New Bond Street, Bath, United Kingdom BA1 1BE. Our registered VAT number is 179706954.
    2. How to contact us. You can contact us by emailing us at hello@citeab.com or by writing to us at 14 New Bond Street, Bath, United Kingdom BA1 1BE.
    3. How we may contact you. If we have to contact you, we will do so by emailing you at the email address you provided to us when you submitted your registration to us.
    4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
  3. Our contract with you
    1. How we will accept your registration. Our acceptance of your registration will take place when we email you to accept it, at which point a contract will come into existence between you and us.
    2. If we cannot accept your registration. If we are unable to accept your registration, we will inform you of this in writing and we will not set up your account. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error on the Site, or for another operational reason.
  4. Other terms which apply to you
    Please read our other terms. The following terms will apply to your use of the services and our site, in addition to these terms:
    1. Our website terms of use here. These govern how you are permitted to use our site, and what you must not do on our site.
    2. Our acceptable use policy here. This works in conjunction with our website terms of use and you must abide by this policy at all times when using our site.
    3. Our privacy policy here. This gives you detailed information about the ways in which we will collect and use your personal data when you use our site and the services.
    4. Our cookie policy here. This explains what cookies we use on the site and seeks your consent to those cookies.
    Please take the time to read these documents, as they contain important information about our site and the services.
  5. Providing the services
    1. When we will provide the services. We will begin to make the services available to you once we have emailed you to accept your registration, and we will continue to supply the services until either you or we end the contract.
    2. We are not responsible for delays outside our control. If our supply of the services is delayed by an event outside our control and this is likely to have a significant impact on our registered users, then we will post a message on our site or email our registered users to let them know as soon as possible, and we will take steps to minimise the effect of the delay. We will not be liable for delays caused by the event.
    3. Reasons we may suspend the supply of services to you. We may have to suspend the supply of the services to:
      1. deal with technical problems or security issues, or make minor technical changes;
      2. update the services to reflect changes in relevant laws and regulatory or industry requirements, or to reflect our own business priorities or our users’ needs or interests.
    4. Your rights if we suspend the supply of services. We will contact you in advance to tell you we will be suspending supply of the services, unless the problem is urgent or an emergency. You may contact us to end the contract if we suspend it, or tell you we are going to suspend it.
  6. The services
    1. Reasonable care and skill. We will provide the services to you using reasonable care and skill.
    2. Intellectual property rights in the services. All intellectual property rights in or arising out of or in connection with the services will be owned by us.
  7. Your rights to end the contract
    1. You can always end your contract with us. You can end your contract with us at any time.
    2. How to end the contract. If you want to end the contract with us, please let us know by doing one of the following:
      1. Email us. Email us at hello@citeab.com Please provide your name and email address.
      2. By post. Write to us at 14 New Bond Street, Bath, United Kingdom BA1 1BE including your name and email address.
    3. What you must do if you end the contract. If you end the contract for any reason, you must immediately cease use of your account and the services.
  8. Our rights to end the contract
    1. We may end the contract with you at any time. We may end the contract with you at any time and for any reason, for example we may decide to withdraw the services for operational reasons.
    2. How we may end the contract. We may email you to let you know that we are going to stop providing the services, using the email address you provided to us when you registered. We will let you know at least 7 days in advance of our stopping the supply of the services.
    3. What you must do if we end the contract. If we end the contract for any reason, you must immediately cease use of your account and the services.
  9. If there is a problem with the services
    1. How to tell us about problems. If you have any questions or complaints about the services, please contact us. You can email us at hello@citeab.com or write to us at 14 New Bond Street, Bath, United Kingdom BA1 1BE.
  10. Registration on our site is free of charge
    There is no charge for the services. Registration on our site and use of the services is free of charge.
  11. Our responsibility for loss or damage suffered by you if you are a consumer
    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services including the right to receive services which are supplied with reasonable skill and care.
    3. We are not liable for business losses. If you are a consumer we only supply the services to you for domestic and private use. If you use the services for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 12.
  12. Our responsibility for loss or damage suffered by you if you are a business
    1. Nothing in these terms shall limit or exclude our liability for:
      1. death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
      2. fraud or fraudulent misrepresentation; or
      3. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982.
    2. Subject to clause 12.1:
      1. we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
      2. our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to £1 million, which is the limit of our professional liability insurance cover.
    3. Nothing in these terms and conditions limits or affects the exclusions and limitations set out in our website terms of use here.
  13. Other important terms
    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
    2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
    6. Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.
    7. Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

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