Frequently asked questions
Require an invoice? Get in touch with the team
here.
What forms of payment do you accept?
We accept all major credit and debit cards.
Can I use CiteAb data internally as part of my subscription?
You are unable to download CiteAb data internally with an Explore subscription. We do however offer data licensing options through a CiteAb Unlimited subscription, enabling the internal integration of data into AI tools, knowledge management systems, and custom search tools to enable multi-target searching, experimental data retrieval, AI-driven insights and more.
Learn about the Unlimited service here
What is the difference between Explore Individual and Explore Lab/Enterprise?
If multiple members of your organisation or lab group use CiteAb, Explore Lab or Enterprise is a cost-saving option to cover multiple individual subscriptions. It also comes with optional additional features such as internal, private data sharing for products on the CiteAb platform.
I’m an academic, how do I continue accessing CiteAb without a subscription?
Register with your academic email address and you will be granted access. If you are experiencing issues, get in touch with team here to verify your academic status:
here
Can I cancel my subscription?
To cancel your subscription go to the Subscription section in the "Your account" menu.
How often is data updated on CiteAb?
We continuously update the data on CiteAb to ensure you see the most current, relevant information to inform research decisions.
Where do you get your data from for CiteAb?
We employ AI-driven text mining technology combined with human review by scientists to collect data from open-access, selected closed-access and preprint publications. We also curate information from third-party sources and supplier partners.
Who do I contact with questions about subscriptions?
Get in touch with the team
here
How does the free trial work?
Once you have chosen a plan, we will ask for your credit card details. You will then be granted a two week trial to the CiteAb Explore platform, which includes access to all our tools including Reagent Search and Image Search. We will notify you before your trial ends, giving you time to cancel your subscription or choose a different plan if required. You are also able to cancel your trial at any time during the two week period.
here